Creative & Web

New paths for creative projects

As of July 1, 2024, University Communications and Marketing no longer offers fee-for-service support for creative, web, and digital projects. We know how important it is to develop projects to the highest standard. To ensure this, we recommend the following paths moving forward:

If you have a strategic marketing and/or creative initiative that you’d like to engage UCM on, please connect with the strategic lead for your campus.
If you have a creative project, connect with an approved Creative Agency of Record (AOR) or freelance support from our approved list of vendors.
After careful consideration of the feedback provided, University Information Techology Services, in collaboration with UCM, will continue to provide the web development/technical support services in FY2025 for the existing SLA client base. If you are a client with an SLA from FY2024, please continue to use webhelp@iu.edu to submit general work requests.

Creative Agencies of Record

After a rigorous RFP process that included input from partners across the university, Indiana University identified four Creative Agencies of Record (AORs) to provide creative execution for projects and campaigns requiring graphic design, content development, visual assets, and web support. The AORs have extensive expertise in higher education marketing and storytelling, and each operates under a Master Service Agreement with Indiana University.

If you’d like to be connected with an AOR, please contact Lance Drake, UCM marketing operations manager, partnerships.

Visuals resources

UCM's photography and videography request form streamlines requests and ensures we capture all the important details about your visuals needs.

Freelance resources

UCM maintains a roster of approved freelance writers, videographers, and photographers. These contractors are already established as vendors in Buy.IU.

Signatures and anniversary marks

In need of a visual mark? Request a new or existing signature or create an anniversary mark on the IU Brand website.

Email

If you need to send well-designed emails to your constituents, Salesforce Marketing Cloud is for you. As IU's enterprise email marketing tool, it is available at no cost to IU units. Get started with Marketing Cloud today.

Technical and web resources

Websites are maintained by site stewards across IU, and UITS provides tools, resources, and support for site stewards.

For general support questions, contact Tier 2 Support.

Other resources include:

Web Content Management System documentation and training
IU Framework documentation and content layout options
MachForm support and information
Accessibility resources at IU
Developer services and tools, by topic